I overall liked my stay in this hotel, particularly the location (central but in a quieter street) and the balcony of our room, facing the church and with sun most of the day. Also everything was very cleaned and the room seemed pretty new. What I didn't like is the bed, pretty hard and uncomfortable - at least for me- and the staff of the reception that was not particularly helpful when we asked questions or support (at some point we had to do an international call to block our credit card and they only said to us, with zero empathy, to just go to oxxio).

The hotel is one of the most beautiful places of the city. Amazing architecture, with painted details all over the building. The room is beautiful and quiet. The breakfast is very tasty with many options, and great service. The staff is very friendly and useful. The location is perfect, very close to the centre and safe neighbourhood. We are absolutely very pleased with this hotel!

A bit disappointing. Our room did not have any windows that opened towards the outside, so it got humid and stuffy when we showered. Also, we could hear everything from people in the room next door through a weird opening in the bathroom. The breakfast was good (150 MXN buffet), but would not come back here unfortunately.

Great location, parking included and amazing customer service by everyone. The hotel has a nice local, authentic touch and all areas were really clean. The room was a bit tight but nicely clean with a nice balcony. We will definitely stay here again if we visit San Cristobal again!

Great location. Friendly staff, and quite a beautiful place. The internet was spotty at best during my 48 hour stay. Bathrooms are a bit under par in my opinion. Especially because they have open windows facing the hallway, so there's not much privacy there.